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Q: I'm having troubles using the site, what should I do?
A: At any time during the process please feel free to call us at 866.723.1911 or e-mail us at helpme@invitedesigner.com for help. We can help with everything from choosing an invitation style and color to walking you through the actual design. If you'd prefer not to design your invitation online we can take your order over the phone.
Q: Do you ship internationally?
A: Unfortunately we are not currently shipping outside of the United States. We get a lot of requests for samples from outside of the United States and hope to be able to accommodate those requests soon.
Q: Do you ship to APO/AFO?
A: Absolutely, please contact us in advance of placing your order for a shipping quote. We use USPS Priority Mail Flat Rate boxes to ship to all APO/AFO addresses.
Q: When should I order my wedding invitations?
A: You should generally begin the invitation shopping process at least 4 months before your wedding. Invitations are generally mailed 6-8 weeks prior to the wedding. You should allow yourself ample time for shipping from InviteDesigner.com, receipt of your invitations, and addressing of the invitations.
Q: When should I order my save the date cards?
A: Depending on the time of year of your wedding we suggest sending save the date cards from six months up to a year in advance of the wedding date. This is especially important if you are getting married on a holiday or during the busy summer months.
Q: How long will it take to get my invitations?
A: As soon as your order is received a graphic designer will create electronic proofs for your review. Your proofs will be emailed to you within 1 business day of receiving your order. Once you receive your proofs you are welcome to make any changes you 'd like, 2 free proofs are included with every order. Your order is never final until you say it's approved. After final approval of proofs we will begin creating your invitations which will ship from our studio within 5-14 business days depending on the style. Don't forget to account for shipping which is 3-5 business days by ground.
Q: Can I get a sample?
A: Yes, of course! We encourage you to order our free swatch booklet and sample found on the homepage so you can see available colors as well as see and feel the quality of our papers and rinks. Unfortunately we are not able to customize samples.
Q: Do you offer calligraphy services?
A: Yes, we do offer calligraphy services; please call us at 866.723.1911 or e-mail us at info@invitedesigner.com for pricing and details.
Q: How do I know what wording I should use on my invitation?
A: Please refer to our suggested wording which can be found here.
Q: How do I know that the colors I see on my monitor match the actual color I'm going to get?
A: We encourage you to order our free swatch booklet so that you can see every color in person. Due to the variation in computer monitors it is impossible to accurately reflect all of our color options on every computer monitor.
Q: Do you have a catalog?
A: We do not have a printed catalog. Because of the cost associated with publishing a catalog as well as our frequent addition of new items, we have decided not to publish a catalog. All of our items can be found here at our site.
Q: What if you don't have the color I'm looking for?
A: We have access to over 100 paper colors. If you don't see the color you're looking for on our website please call us at 866.723.1911 or e-mail us at info@invitedesigner.com and we would be glad to see if we can accommodate your needs.
Q: Do you create one-of-a kind invitations?
A: Yes, we would be happy to work with you to create the invitation you have in mind. Please call us at 866.723.1911 or e-mail us at info@invitedesigner.com for information.
Q: How exactly does the "We Design, You Print - Wedding Programs" work?
A: First, you need to choose a program style, your choice is between Tea Length and Booklet. Once you have decided which style you'd like click on the "click to download" link and save the program template to a location on your computer that you will be able to find again. After you have downloaded the template you will want to open the file and personalize it with your program information. Don't worry too much about the formatting, this template is just meant as a way for you to tell us what information you want where. We will do the formatting for you.
After you have finished personalizing your template you will select a motif from the motif palette. We will incorporate this motif into the design of your program. If you have another idea for your program that you don't see on our motif palette, just let us know. We may already have a graphic that you can use, if not we can create custom graphics starting at $25.00.
Next, you will select your paper and ink colors. Our papers are between 70#-80# text weight, to give you a reference, most general printer paper is 24#, so we offer a nice, thick paper for our programs. All of our metallic (shimmery) papers need to be printed on a Laser Printer. Our non-metallic papers which are White Linen, Ecru Linen, Tutu, and Persimmon are safe for Inkjet. When selecting ink colors keep in mind they will be affected by the paper color you'll be printing on. You do not have to choose 2 different ink colors, if you'd like to use only one ink color just choose the same color for both the main and accent ink colors.
Lastly, you will select your fonts. The accent font is what we will use for the bride and groom's names as well as the headers like "Ceremony" and "Wedding Party." The main font will be used for the body of the program, you'll want to pick something readable.
After you've made all of your decisions you're ready to order. Start by clicking on the "browse" button next to where it says "upload your program template." Browse to the location on your computer where you saved your personalized program template, select the file, and then click "open." This will attach your file to your order. After you have uploaded your personalized template, select your choices for paper, ink, and fonts. Finally, select the quantity and click "add to cart."
Once your order is received we will begin creating your program proof. The following business day we will email you your program proof for your review. If you'd like to make any changes at this time you may, we will then update your proof and email you the revised version. Once you have approved your proof your designer will email you the completed file for printing. You will receive your file in Adobe .pdf format, most people already have the free Adobe software needed to open this file, but if not we will provide a link for downloading it. Simply open up your .pdf file and click print! Once you have printed the front side you will turn the page over and print the back side. After printing you can add ribbon or any other embellishment you might like.
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